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# -*- coding: utf-8 -*- 

# Copyright: (c) 2021, XLAB Steampunk <steampunk@xlab.si> 

# 

# GNU General Public License v3.0+ (see COPYING or https://www.gnu.org/licenses/gpl-3.0.txt) 

 

from __future__ import absolute_import, division, print_function 

 

__metaclass__ = type 

 

 

PAYLOAD_FIELDS_MAPPING = dict( 

impact=[("1", "high"), ("2", "medium"), ("3", "low")], 

urgency=[("1", "high"), ("2", "medium"), ("3", "low")], 

state=[ 

("1", "new"), 

("2", "in_progress"), 

("3", "on_hold"), 

("6", "resolved"), 

("7", "closed"), 

("8", "canceled"), 

], 

hold_reason=[ 

("", ""), # Reason not set 

("1", "awaiting_caller"), 

("3", "awaiting_problem"), 

("4", "awaiting_vendor"), 

("5", "awaiting_change"), 

], 

)