Coverage for plugins/modules/problem_task_info.py : 29%
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#!/usr/bin/python # -*- coding: utf-8 -*- # Copyright: (c) 2021, XLAB Steampunk <steampunk@xlab.si> # # GNU General Public License v3.0+ (see COPYING or https://www.gnu.org/licenses/gpl-3.0.txt)
module: problem_task_info
author: - Manca Bizjak (@mancabizjak) - Miha Dolinar (@mdolin) - Tadej Borovsak (@tadeboro) short_description: List ServiceNow problem tasks description: - Retrieve information about ServiceNow problem tasks. - For more information, refer to the ServiceNow problem management documentation at U(https://docs.servicenow.com/bundle/paris-it-service-management/page/product/problem-management/concept/c_ProblemManagement.html). version_added: 1.3.0 extends_documentation_fragment: - servicenow.itsm.instance - servicenow.itsm.sys_id.info - servicenow.itsm.number.info - servicenow.itsm.query - servicenow.itsm.sysparm_display_value seealso: - module: servicenow.itsm.problem_task - module: servicenow.itsm.problem - module: servicenow.itsm.problem_info """
- name: Retrieve all problem tasks servicenow.itsm.problem_task_info: register: result
- name: Retrieve a specific problem task by its sys_id servicenow.itsm.problem_task_info: sys_id: 471bfbc7a9fe198101e77a3e10e5d47f register: result
- name: Retrieve problem tasks by number servicenow.itsm.problem_task_info: number: PTASK0007601 register: result
- name: Retrieve problem tasks that do not contain SAP in its short description by using field query servicenow.itsm.problem_task_info: query: - short_description: NOT LIKE SAP register: result
- name: Retrieve problem tasks that do not contain SAP in its short description by using field sysparm_query servicenow.itsm.problem_task_info: sysparm_query: short_descriptionNOT LIKESAP register: result
- name: Retrieve new problem tasks assigned to abel.tuter or bertie.luby servicenow.itsm.problem_task_info: query: - state: = new assigned_to: = abel.tuter - state: = new assigned_to: = bertie.luby """
records: description: - A list of problem records. returned: success type: list sample: - "active": "true" "activity_due": "" "additional_assignee_list": "" "approval": "not requested" "approval_history": "" "approval_set": "" "assigned_to": "7e3bbb173b331300ad3cc9bb34efc4a8" "assignment_group": "" "business_duration": "" "business_service": "" "calendar_duration": "" "cause_code": "" "cause_notes": "" "close_code": "" "close_notes": "" "closed_at": "" "closed_by": "" "cmdb_ci": "26da329f0a0a0bb400f69d8159bc753d" "comments": "" "comments_and_work_notes": "" "company": "" "contact_type": "" "contract": "" "correlation_display": "" "correlation_id": "" "delivery_plan": "" "delivery_task": "" "description": "" "due_date": "" "escalation": "0" "expected_start": "" "fix_notes": "" "follow_up": "" "group_list": "" "impact": "low" "knowledge": "false" "location": "" "made_sla": "true" "number": "PTASK0010005" "opened_at": "2020-12-17 10:21:49" "opened_by": "d3dbbf173b331300ad3cc9bb34efc466" "order": "" "other_reason": "" "parent": "" "priority": "2" "problem": "d7296d02c0a801670085e737da016e70" "problem_task_type": "rca" "reassignment_count": "0" "reopen_count": "1" "reopened_at": "2020-12-17 10:23:10" "reopened_by": "6816f79cc0a8016401c5a33be04be441" "route_reason": "" "service_offering": "" "short_description": "SAP outage, please investigate the cause" "sla_due": "" "started_at": "2020-12-17 10:23:14" "started_by": "6816f79cc0a8016401c5a33be04be441" "state": "154" "sys_class_name": "problem_task" "sys_created_by": "admin" "sys_created_on": "2020-12-17 10:22:25" "sys_domain": "global" "sys_domain_path": "/" "sys_id": "5f6bec57531063004247ddeeff7b1216" "sys_mod_count": "5" "sys_tags": "" "sys_updated_by": "admin" "sys_updated_on": "2020-12-17 10:27:14" "task_effective_number": "PTASK0010005" "time_worked": "" "universal_request": "" "upon_approval": "proceed" "upon_reject": "cancel" "urgency": "low" "user_input": "" "vendor": "" "watch_list": "" "work_end": "" "work_notes": "" "work_notes_list": "" "work_start": "" "workaround": "" """
query_load = []
for item in query: q = dict() for k, v in item.items(): if k == "assigned_to": user = table.find_user(table_client, v[1]) q["assigned_to"] = (v[0], user["sys_id"])
elif k == "duplicate_of": problem = table_client.get_record( "problem", query=dict(number=v[1]), must_exist=True ) q["duplicate_of"] = (v[0], problem["sys_id"])
else: q[k] = v
query_load.append(q)
return query_load
parsed, err = query.parse_query(module.params["query"]) if err: raise errors.ServiceNowError(err)
remap_query = remap_params(parsed, table_client)
return query.serialize_query(query.map_query_values(remap_query, mapper))
mapper = get_mapper( module, "problem_task_mapping", PAYLOAD_FIELDS_MAPPING, sysparm_display_value=module.params["sysparm_display_value"], )
if module.params["query"]: query = { "sysparm_query": sysparms_query(module, table_client, mapper), "sysparm_display_value": module.params["sysparm_display_value"], } elif module.params["sysparm_query"]: query = {"sysparm_query": module.params["sysparm_query"]} else: query = utils.filter_dict( module.params, "sys_id", "number", "sysparm_display_value" )
return [ mapper.to_ansible(record) for record in table_client.list_records("problem_task", query) ]
module = AnsibleModule( supports_check_mode=True, argument_spec=dict( arguments.get_spec( "instance", "sys_id", "number", "query", "sysparm_query", "sysparm_display_value", ), ), mutually_exclusive=[ ("sys_id", "query"), ("number", "query"), ("sysparm_query", "query"), ("sys_id", "sysparm_query"), ("number", "sysparm_query"), ], )
try: snow_client = client.Client(**module.params["instance"]) table_client = table.TableClient(snow_client) records = run(module, table_client) module.exit_json(changed=False, records=records) except errors.ServiceNowError as e: module.fail_json(msg=str(e))
main() |