Metadata-Version: 2.1
Name: odoo12-addon-agreement-helpdesk-mgmt
Version: 12.0.1.0.2.99.dev1
Summary: Link a helpdesk ticket to an agreement
Home-page: https://github.com/OCA/contract
Author: Open Source Integrators,Odoo Community Association (OCA)
Author-email: support@odoo-community.org
License: AGPL-3
Platform: UNKNOWN
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 12.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Requires-Python: >=3.5
Requires-Dist: odoo12-addon-agreement-serviceprofile
Requires-Dist: odoo12-addon-helpdesk-mgmt
Requires-Dist: odoo <12.1dev,>=12.0a

=======================
Agreement Helpdesk Mgmt
=======================

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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
    :target: https://odoo-community.org/page/development-status
    :alt: Beta
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
    :alt: License: AGPL-3
.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fcontract-lightgray.png?logo=github
    :target: https://github.com/OCA/contract/tree/12.0/agreement_helpdesk_mgmt
    :alt: OCA/contract
.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
    :target: https://translation.odoo-community.org/projects/contract-12-0/contract-12-0-agreement_helpdesk_mgmt
    :alt: Translate me on Weblate
.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
    :target: https://runboat.odoo-community.org/builds?repo=OCA/contract&target_branch=12.0
    :alt: Try me on Runboat

|badge1| |badge2| |badge3| |badge4| |badge5|

Odoo Agreement App does not provide an easy way to access helpdesk tickets
related to an agreement. Some organizations need to have a quick access to
helpdesk tickets to track the performance of an agreement.

This module allows you to link a helpdesk ticket to an agreement and adds a
smart button on the agreement to look at the list of related helpdesk tickets.

**Table of contents**

.. contents::
   :local:

Usage
=====

* Go to Helpdesk > Tickets
* Select or create a helpdesk ticket and set the agreement
* Go to Agreement > Agreements
* Open the previous agreement
* Click on the smart button "Tickets" to see the list of related helpdesk tickets

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/contract/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/contract/issues/new?body=module:%20agreement_helpdesk_mgmt%0Aversion:%2012.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
~~~~~~~

* Open Source Integrators

Contributors
~~~~~~~~~~~~

* Bhavesh Odedra <bodedra@opensourceintegrators.com>
* Sandip Mangukiya <smangukiya@opensourceintegrators.com>
* Serpent Consulting Services Pvt. Ltd. <support@serpentcs.com>
* Marcel Savegnago - Escodoo <marcel.savegnago@escodoo.com.br>

Other credits
~~~~~~~~~~~~~

The development of this module has been financially supported by:

* Open Source Integrators

Maintainers
~~~~~~~~~~~

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

.. |maintainer-bodedra| image:: https://github.com/bodedra.png?size=40px
    :target: https://github.com/bodedra
    :alt: bodedra

Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:

|maintainer-bodedra| 

This module is part of the `OCA/contract <https://github.com/OCA/contract/tree/12.0/agreement_helpdesk_mgmt>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.


